Discover Canada Tours - Join the Team!
Customer Experience & Engagement Coordinator
Description
Location: Downtown Vancouver (In-Person)
Schedule: Monday - Friday, typically 9:00am - 5:30pm. Flexible arrangements may be considered for the right candidate, including co-op students.
Term: April 1, 2026 - October 1, 2026. Continuation may be considered based on performance and business demand.
Compensation: $20 - $22 per hour
Spend your summer sharing the best of Western Canada with the world!
Discover Canada Tours – a family-owned, Canadian, and preferred tour operator for World Cup 2026 by Destination British Columbia – is hiring a highly energetic and enthusiastic Customer Engagement & Engagement Coordinator to create exceptional guest experiences and promote our local and regional travel offerings.
As part of Discover Canada Tours, you will have the opportunity to work in an exciting and fun industry; meet and work with people from all over the world; and gain valuable and fulfilling work experience.
What You’ll Be Doing:
Reporting to the Domestic & Inside Sales Manager, the Customer Experience & Engagement Coordinator is the first point of contact for all visitors and inquiries at the Discover Canada Tours office. This role is responsible for delivering an outstanding, welcoming experience for every guest, overseeing daily front desk operations, mentoring practicum students, and supporting in-office and community-based customer activation initiatives.
As a Customer Experience & Engagement Coordinator, your responsibilities include:
Front Desk & Visitor Experience
- Oversee daily front desk operations, ensuring smooth, professional service for walk-in visitors and guests.
- Serve as the primary point of contact for phone calls, emails, and messaging platforms (e.g. WhatsApp).
- Provide accurate information, recommendations, and booking assistance for tours and activities.
- Manage reservations and bookings with attention to detail and a strong focus on guest satisfaction.
Customer Service Mentorship
- Supervise and mentor front desk practicum students, providing training, guidance, and ongoing feedback.
- Lead by example to maintain high standards of service, professionalism, and brand representation.
Experience & Community Activation
- Maintain and enhance the in-office visitor experience through displays, props, TVs, music, and interactive elements.
- Assist with the planning and execution of engaging booth and activation experiences, including service styles, tour promotion, and scheduling support alongside the Domestic & Inside Sales Manager.
- Coordinate and support customer activation activities outside the office, such as photo booths, props, and external promotional initiatives.
- Assist with street team coordination and planning to drive awareness and engagement with Discover Canada Tours.
Additional responsibilities include, but are not limited to:
- Collaborate with the broader tourism office team to support events, promotions, and special initiatives and projects, as well as assistance/coverage with the booths.
- Promote and sell tours and activities at assigned partner locations and accounts.
- Deliver in-school and industry-related presentations to a variety of groups.
- Lead assigned activities and events, including walking tours and experiential activations.
Here are The Must-Have Qualifications:
- Legally eligible to work in Canada
- Strong English language skills, both oral and written
- Proven experience in sales or customer service, preferably in Tourism, Hospitality, Events, Customer Service, Front Desk Operations, or Entertainment
- Leadership and mentoring experience.
- Comfortable managing multiple channels of communication simultaneously.
- Friendly, approachable, and professional demeanour.
- Basic technical skills for managing bookings, emails, messaging apps, and in-office multimedia systems.
How We Picture You:
- Outgoing, confident, and comfortable initiating conversations with strangers
- Energetic and self-motivated with a strong drive to meet ensure the highest quality of customer service.
- Passionate about travel and eager to share knowledge with others
- Adaptable and composed in fast-paced, high-traffic environments
- Team player with a positive attitude and strong communication skills
Why Work With Us:
- Fun, team-oriented environment with an adventurous spirit
- Be part of a Canadian-owned company with over 20 years of success in tourism
- Eligibility to exclusive access to FAM trips – see the tours you’re selling!
- Travel perks and discounts across our brands and partners
- Room to grow in one of Western Canada’s fastest-growing adventure travel companies
Our Core Values:
- Live the Adventure!
- Teamwork is Dreamwork!
- Go the Extra Mile!
- Have Fun Doing It!
- Be Good, Do Good!
Ready to Apply?
Send us your resume and a brief cover note or paragraph sharing why you’d make a great fit. If you love travel, thrive on energy, and enjoy building long-lasting connections, this could be the perfect summer gig for you!
Compensation
$20.00 - $22.00 per hour