Discover Canada Tours - Join the Team!
Division Lead - Discover Canada Student Adventures
Description
Are you a dedicated individual with a passion for exploration and adventure? As a full-service Travel Management company, we specialize in providing exceptional local travel experiences coupled with a dynamic and enjoyable office atmosphere. We understand the allure of discovering new destinations, and that's why we offer fantastic travel perks alongside abundant opportunities for personal and professional growth. Join our team and immerse yourself in a vibrant workplace where your hard work is rewarded and your love for travel is celebrated. Your journey to a fulfilling career starts here.
COMPANY OVERVIEW
Uniglobe Specialty Travel Ltd. is a local family owned and operated business located in downtown Vancouver. Founded in 1995 we are a full service travel management company and a franchise of Uniglobe Travel International which is a leading provider of travel management services. As part of a large, global organization with agencies in more than 60 countries across six continents, Uniglobe Travel is a recognized brand. We specialize in managing the diverse and changing travel needs of companies and leisure travelers.
Discover Canada Tours is a division of Uniglobe Specialty Travel Ltd. We specialize in providing the best experiences in Western Canada through continuously developing innovative year-round tours. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.
The Discover Canada Student Adventure (DCSA) Division specializes in student youth travel and activity programs across Canada and the world. We are a one-stop shop for all student travel needs, including guided multi-day tours, ski programs, camps, orientation programs, ground transportation, flights and travel insurance. We offer personalized tours to and from anywhere in the world, specializing in Canada. Our goal is to show local and international students some of the greatest sites of our country and beyond its borders, to ensure they have a rich experience in your programs.
What we offer:
- Travel on our tours and Fams with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Gym membership
- Working in a small company that is constantly innovating and evolving
- Inclusive Multi-national team
- Competitive salary and benefits package
- An open, friendly and energetic work environment where every voice is heard
Position Overview
The DCSA Division Lead will be responsible for all aspects of the Discover Canada Student Adventures division and will manage a cross-functional team overseeing the sales, marketing, product development, operations, account management and overall growth of the division.
Responsibilities Include but are not limited to:
- Owning your division and its key performance metrics including;
- Revenue growth
- Product Inventory growth
- Product optimisation and quality
- Customer Satisfaction
- Analyze the current status of Discover Canada Student Adventures, and in conjunction with the company owners design an action plan with specific & measurable goals and objectives, projects and priorities
- Identify and solicit new clients, target groups, and organizations to work with including but not limited to elementary and highschools across Canada and international agencies
- Lead strategic deals with top partners from idea generation to implementation and project management to success tracking and reporting
- Directly manage the major accounts
- Manage communications with all parties in reference to DCSA group bookings, ensuring excellent customer service is delivered and that payment collection, name lists, and group details are received as per company deadlines
- Manage the DCSA Team, including ongoing training, mentoring, and conducting performance reviews, in addition to recruitment of new team members
- In conjunction with the Sr Sales Manager; recruit, hire, train and supervise a Sales & Account Representative for the DCSA division
- In conjunction with the product team, constantly refine our existing tours and create new DCSA tours ensuring we are delivering an exceptional product and price. Inclusive of year round tours including ski programs and summer camps
- In conjunction with the marketing manager, oversee the creation of newsletters, press releases, brochures, and other new marketing material to support the sales goals and to differentiate our company from competitors
- In conjunction with the operations manager, create detailed itineraries for the guides and drivers
- Work with the Operations Manager to select the best step-on tour guides and driver guides, and chaperones for DCSA tours
- In conjunction with the operations team:
- Coordinate and book all inclusions with suppliers
- Create and report rooming lists, activity manifests and other specific group inclusions
- Monitor release periods to avoid any penalties related to cancellation or reduction of blocks
- Prepare final documents including: confirmed itinerary, passenger manifest, activity reservation numbers, etc.
- Communicate requirements and client expectations to the guides
- Update and monitor online booking platforms including Fareharbor and Lift
- Lead Tours or assist the Tour Guide on some tours when needed
- Troubleshoot any issues that may arise before, during or after the tours, in line with company policy.
- Be an ambassador for the division through involvement in webinars, workshops, trade shows, and supplier meetings.
Qualifications:
- Bachelor's degree in Business, Marketing, Tourism, Education or a related field.
- Minimum of 5 years of experience in business development, operations, or a related role within the tourism or education industry.
- Minimum 2 years of management experience
- Proven track record of achieving sales targets and driving business growth.
Personal Attributes:
- A passion to take full ownership of your position and take opportunities to a new level
- A natural leader with excellent communication and management skills
- Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships
- Excellent and natural ability to establish and build great business relationships with clients
- A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions
- Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
- Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
- Enjoy working independently, creative, strategic, loves thinking outside the box
- A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
Before you apply:
Take some time to understand what we stand for through our Mission, Vision, Purpose and Core Values.
UNDERSTANDING OUR MISSION
To be internationally acclaimed and known as the number one tour company in Canada. When travellers think of Canada, they think of Discover Canada Tours!
UNDERSTANDING OUR VISION
Sharing our love of Canada with the World. We want to showcase everything we love about Canada and ensure that we provide our guests with an unforgettable, authentic experience for the best value possible. Our adventurers are always our top priority!
UNDERSTANDING OUR PURPOSE
We strive to be the leading Canadian tour operator by offering cost-effective, unique travel options to adventurers of all ages and budgets throughout Canada; always putting the adventurer first. We aim to become a sustainable, environmentally friendly company, giving back to the communities that most need our help.
OUR CORE VALUES
“Live the Adventure” - Work hard, Play Hard attitude to all life's adventures.
"Teamwork is Dream Work” - Working as a collaborative and accountable team allows us to
achieve the impossible. When our goals are achieved we celebrate together!
"Go the Extra Mile" - Our Adventurers come first so we aim to give them the “time of their lives” on our trips. We are committed to go above and beyond to achieve this belief.
“Have Fun Doing It” - We believe in the importance of a well-balanced and healthy lifestyle. Life is an adventure and we should be having a fun time living it.
“Be Good, Do Good” - We are committed to initiatives benefiting society, the environment, local residents and economy, all while preserving the destinations in which we travel.
Compensation
$60,000.00 - $75,000.00 per year