Day Tour Coordination & Logistics

• Oversee the day-to-day operations of all assigned day tours, ensuring smooth execution and timely coordination of logistics.
• Manage all reservations related to day tours, including hotel partners (if applicable), activities, transportation, and meals.
• Maintain and update tour details, itineraries, rooming lists, passenger lists, and activity bookings.
• Track and manage supplier deadlines to avoid penalties and ensure adherence to contractual agreements.
• Maintain updated activity rates and availability in the booking system, making adjustments as necessary.
• Assist with loading and maintaining tour information in the booking system, ensuring accuracy in pricing and tour details.
• Monitor tour inventory levels to optimize capacity and availability.
• Provide real-time operational support for day tour departures and on-call support on a rotational basis.

Tour Guide Support & Client Experience

• Prepare and distribute daily and weekly itineraries for day tour guides.
• Travel on assigned day tours periodically to ensure first-hand knowledge of the product and quality assurance.
• Work with the Product Team to continuously improve day tour itineraries based on guide and guest feedback.
• Assist in monitoring guide performance, ensuring adherence to company policies and service standards.
• Support tour guides with necessary materials, including tour bags, signage, and departure checklists.
• Provide on-site assistance at scheduled day tour departures, ensuring a smooth and organized process.

Operational Support & Administration

• Assist the Sales team with inquiries related to day tour logistics, operational requirements, and client requests.
• Maintain and update operational spreadsheets and documentation for day tours.
• Support office administration related to day tour operations, including payment follow-ups and waiver management.
• Ensure compliance with safety and operational protocols for all day tour activities.

Support Duties

• Participate in weekend departure support and on-call duties as part of a rotational schedule.
• Assist as a tour guide or chaperone when required.
• Provide backup support for answering phones and assisting walk-in clients.

• College diploma or university degree in Travel & Tourism or a related field preferred.
• Minimum of one to two years of operations experience within a tour operator environment, preferably in day tours.
• Knowledge of Canadian travel destinations, particularly key day tour locations.
• Strong proficiency in Google Sheets and MS Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Strong organizational skills with the ability to multitask and work under pressure.
• Self-motivated with a proactive approach to problem-solving.
• Willingness to work flexible hours, including weekends and on-call rotations during peak seasons.
• A valid driver’s license and ability to speak another language  is an asset.

• Typical workweek: Monday – Friday (9:00 AM – 5:30 PM), with occasional weekend duties during the summer based on operational needs.
• Rotational weekend on-call duties. (this might involve a full day in the office on the weekend)
• Office-based position at headquarters in downtown Vancouver.
• Reports to the Operations Manager (Graham Wood) and Operations Supervisor (Andrew Griffith) 

• Advanced understanding of coach and ferry reservations and logistics.
• Exposure to the broader operational aspects of different tour brands.
• Training in booking system management and AI-driven operational efficiencies.
• Potential career growth into senior operations, contracting, or product specialist roles.