Discover Canada Tours - Join the Team!
Junior Account Coordinator (Co-op Available)
Description
Location: Downtown Vancouver (In-Person)
Schedule: Regular office hours with occasional weekend shifts
Term: Full-time, Permanent
Compensation: $38,000 - $45,000
Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.
Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours.
We are looking for a diligent person who brings a commitment for excellence to join our Discover Canada Student Adventures (DCSA) team.
As part of Discover Canada Tours, you will have the opportunity to work in an exciting and fun industry; meet and work with people from all over the world, and gain valuable and fulfilling work experience.
What You’ll Be Doing:
The Junior Account Coordinator plays a key role in supporting the day-to-day operational delivery of Discover Canada Student Adventures tours. Reporting to the Division Lead, this junior-level role focuses on tour logistics, operational readiness, student communication, and systems support.
This role supports the organization and preparation of all tour components to ensure smooth and efficient program delivery. It is well suited for someone highly organized, detail-oriented, and eager to grow within a fast-paced student travel environment.
As a Junior Account Coordinator, your responsibilities include:
Tour Operations & Logistics (Primary Focus)
- Prepare and maintain rooming lists, passenger manifests, activity manifests, and other tour documentation.
- Tracking of passenger booking deadlines.
- Collect, organize, and verify required waivers and documentation prior to departure.
- Assist in preparing and distributing final tour documents, including itineraries, chaperone packages, packing lists, and operational notes.
- Send departure communications to students and clients one week prior to travel.
- Assist with on-the-ground tour support and occasional program delivery as needed.
- Assist the Tour Operations Coordinator with the following duties:
- Coordination and confirmation of hotels, activities, transportation, and tour inclusions.
- Tracking of hotel booking deadlines, release periods, and operational timelines to support on-time confirmations.
Student Communication & Support
- Serve as a primary point of contact for student inquiries related to tours and logistics.
- Respond to student requests professionally, promptly, and with a high level of customer care.
- Escalate operational concerns appropriately in alignment with company procedures.
Systems, Admin & Marketing Support
- Build and maintain customized booking pages and tour websites.
- Load and update tours, optional activities, and products within booking systems.
- Maintain accuracy across operational platforms (e.g., Ventrata, FareHarbor, WeTravel).
- Support administrative tasks and assist with the creation of promotional materials as needed.
- Ensure tour details, inclusions, and timelines are accurately reflected across systems.
Travel & Availability
- Flexibility to support occasional early mornings, evenings, or weekends during peak tour periods.
- Availability to travel occasionally to join tours and gain hands-on operational experience.
Here are The Must-Have Qualifications:
- Legally entitled to work in Canada (proof of authorization required). Candidates must hold valid work authorization for the duration of the role (minimum 12–24 months remaining).
- A clean Criminal Record Check (with vulnerable sector, retrieved within the last two years).
- Post-secondary education background in Business, Tourism, Marketing, Hospitality, Communication Studies, Education, or a related field.
- 0.5 - 1 years of work experience or an equivalent in education in operations, administration, tourism, hospitality, events, education, or customer service.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- High attention to detail and accuracy when handling bookings and documentation.
- Clear and professional written and verbal communication skills in English.
- Comfortable using Microsoft Office and Google Workspace (Docs, Sheets), with the ability to learn new systems quickly.
- Customer-service oriented with a solutions-focused mindset.
- Strong sense of ownership, accountability, and willingness to learn.
- Interest in student travel, logistics, or event coordination.
How We Picture You:
- Exceptional organization skills with the ability to manage multiple tasks, timelines, and priorities simultaneously
- Careful and accurate when handling bookings, documentation, and operational details
- Professional, clear, and friendly when communicating with students, partners, and team members
- Reliable and accountable, taking ownership of responsibilities and following through on commitments
- Able to remain calm and solution-focused when handling last-minute changes or operational challenges
- Comfortable working in a fast-paced environment where priorities may shift
- Collaborative and supportive team member who contributes positively to group success
- Proactive and willing to step in to assist across operations, administration, and program support
- Curious and eager to learn new systems, processes, and aspects of the student travel industry
- Positive and enthusiastic about contributing to meaningful travel experiences for students
Why Join DCSA:
Discover Canada Student Adventures (DCSA) offers a unique opportunity to be part of a growing, purpose-driven organization that creates meaningful educational travel experiences for students across Canada and beyond. Joining DCSA means working in a collaborative, supportive environment where your ideas are valued, your impact is visible, and your role combines sales, relationship-building, and hands-on program delivery. With opportunities to grow professionally, take ownership of Vancouver Island programs, and contribute directly to the development of innovative student tours, DCSA is an ideal place for someone who enjoys variety, responsibility, and making a real difference in student experiences.
Why Work With Us:
- Fun, team-oriented environment with an adventurous spirit.
- Be part of a Canadian-owned company with 20 years of success in tourism.
- Exclusive access to FAM trips – see the places you're introducing to the world!
- Travel perks and discounts across Western Canada with our brands and partners.
- Room to grow in one of Western Canada’s fastest-growing adventure travel companies.
- Staff events and excursions.
- Be part of diverse and global teamwork with colleagues coming from around the world.
- Competitive salary with attractive benefits plan and incentive package.
- Educational opportunities to grow your skill sets.
- Access to on-site fitness facilities.
Our Core Values:
- Teamwork is Dreamwork!
- Go the Extra Mile!
- Have Fun Doing It!
- Be Good, Do Good!
- Explore with Confidence!
Ready to Apply?
Send us your resume and a brief cover note or paragraph sharing why you’d make a great fit!
Compensation
$38,000.00 - $45,000.00 per year